Its also possible that the device is not compatible with this version of Windows.A troubleshooting guide for Code 31 errors in Device Manager.Tim Fisher has 30 years professional technology support experience.He writes troubleshooting content and is the General Manager of Lifewire.
Jessica Kormos is a writer and editor with 15 years experience writing articles, copy, and UX content for Tecca.com, Rosenfeld Media, and many others. The Code 31 error is one of several Device Manager error codes. Its caused by any number of reasons that prevents Windows from loading the driver for the particular hardware device. Regardless of the root cause, troubleshooting an error Code 31 is pretty straightforward. The Code 31 error will almost always display in the following way. ![]() Code 31). Details on Device Manager error codes like Code 31 are available in the Device Status area in the devices properties. If you see the Code 31 error elsewhere in Windows, chances are its a system error code which you should not troubleshoot as a Device Manager problem. The Code 31 error could apply to any hardware device in Device Manager, but most Code 31 errors appear on optical drives like CD and DVD drives. Any of Microsofts operating systems could experience a Code 31 Device Manager error including Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, and more. The Code 31 error could source from a temporary memory glitch. ![]() Undo the change if you can, restart your PC, and then check again for the Code 31 error. A common cause of Code 31 errors is the corruption of two registry values in the DVDCD-ROM Drive Class registry key. The UpperFiltersLowerFilters tutorial linked above will show you exactly what you need to do. If deleting the specific values doesnt fix the Code 31 error, try backing up the key you identify in that tutorial above, and then delete the key, reboot, import the key from the backup, and reboot again. Fingerprint Device Manager Drivers For AInstalling the latest manufacturer supplied drivers for a device with the Code 31 error is a likely fix for this problem. Reinstall the Microsoft ISATAP network adapter if the Code 31 error is related to the MS ISATAP adapter not working properly. Start the wizard and select Install the hardware that I manually select from a list (Advanced). As a last resort, you might need to replace the hardware that has the Code 31 error.
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